Support

We provide all kinds of support at contact@renderform.io. Please always try to include as much information as you can, to help us solve the problem, e.g.:

• template id or name,
• which integration do you use,
• and when the problem appeared.

System status

You can check the current status of our service at renderform.statuspage.io.

Credits and renders

By default, rendering one image or PDF costs one credit. However, there are situations where a single render may cost more than one credit. We aim to keep RenderForm as simple as possible, but in some cases, we perform additional processing on our side, which can increase the cost of a single render. Cases where a single render may cost more than one credit are related to the input images used during the rendering process.

These situations include:

• Using the base64 format for input images instead of image URLs.
• Using large or high-resolution input images. We resize images on our side when the "Auto-resize external images" option is enabled; otherwise, your image might not render correctly.
• Using Google Drive, Dropbox, or OneDrive links instead of direct image URLs. We have to download and re-upload the image to our servers; otherwise, we might get blocked by the hosting service.

Example

If you use 1 image in base64 format and 1 extra-large image, a single render will cost you 3 credits.

The best way to avoid extra costs is to use direct image URLs and optimize your images for web usage (e.g., using TinyPNG or similar services). Please be reasonable when using our service, so that we can keep it affordable for everyone.

Additionally, if you choose "Searchable PDF" as the output format, the cost of a single render will increase by 1 credit.

Failed renders

Failed requests do not subtract image renders from your quota. However, we are aware that due to the incorrect configuration of the 3rd party tool you might make a lot of requests that will end up with the correct image rendered but with the incorrect data on the image itself.

Feature requests

You can submit new feature requests via Canny.io or by sending the details at contact@renderform.io

Refund requests

We are aware that sometimes you may encounter technical issues when using 3rd-party integrations. We always want to solve the problem first, to make sure that you can use our service. We accept full refund requests only if you can't use our service at all. Refund requests are accepted within 14 days from the purchase date.