We provide all kinds of support at [email protected]. Please always try to include as much information as you can, to help us solve the problem, e.g.:
- template id or name,
- which integration do you use,
- and when the problem appeared.
You can check the current status of our service at renderform.statuspage.io.
Failed image renders
Failed requests do not subtract image renders from your quota. However, we are aware that due to the incorrect configuration of the 3rd party tool you might make a lot of requests that will end up with the correct image renders but with the incorrect data on the image itself.
We are aware that sometimes you may encounter technical issues when using 3rd-party integrations. We always want to solve the problem first, to make sure that you can use our service. We accept full refund requests only if you can't use our service at all. Refund requests are accepted within 14 days from the purchase date.